I'm on the road and see a VW dealer. There's snow in the forecast. I'm feeling generous toward my conveyance, so I decide to replace a wiper that has a loose patch of blade with a genuine VW part, from the VW dealer. So I pull into the dealership.
I ask the way to the parts window - this is not the dealership near by me where I usually get my dealer business done - and wait a while. They have to page the clerk twice before he appears. I apologise for cutting into his lunch (it's 1.30pm) and he's gracious about it.
"What can I do for you, ma'am?"
"I just need a replacement wiper blade for my Golf."
"OK. Can I have your name and phone number?"